Agency repair means that, after a covered claim, your vehicle is repaired at the manufacturer's authorised workshop rather than at the insurer's own approved garage network. It is an option on comprehensive policies, not an automatic feature.
In more detail
Insurers commonly offer agency repair for a limited number of years from first registration, after which the vehicle moves to the approved network. The number of years and the premium difference are set by each insurer.
For a vehicle still under manufacturer warranty, agency repair is often the practical choice, because it keeps the repair history with the authorised workshop. Confirm the arrangement is printed on the policy schedule before you accept the quotation.
Conditions and exceptions
- Availability, duration and cost of agency repair differ by insurer and by vehicle.
- Some insurers offer agency repair on selected brands only.
Important: The information on this page is general guidance about motor insurance in the UAE and is not a policy document or a guarantee of cover. Cover, benefits, exclusions, excess amounts and pricing differ between insurers and depend on your vehicle, driver profile and the policy wording issued to you. Always read the policy schedule and terms issued by the insurer before purchasing.